MORE INFORMATION
We want to offer you the easiest fitness experience - removing barriers and questions, so you can workout without worry. Here's some frequently asked questions which will help you get started with FITGym.
How do I sign up?
Sign up by heading to either the Sign Up Here button at the top of this page, one of the many sign up buttons through the website (here for ease), or through our FITGym app (linked in step 3)
Then follow these steps to ensure you're ready to go:
-
Select the right membership for you. We have Seniors, Gym Only, All Access. Or if you head to the Pre-paid tab, you can select casual passes for the duration you'd like.
-
Enter your information correctly.
-
Sign into the app with the same information you provided with your membership.
You're good to go!
Do you offer classes?
We do not offer traditional classes, no. We will offer group training programs soon, and will keep all members updated when this is available.
Can I have a plan to start with?
Sure can! We have created a beginner-friendly weekly workout plan to get you started in the gym with confidence.
You can grab this through the button below, or grab a copy in the gym next time you're in.
How do I get into the gym?
During staffed hours, you can enter the building doors (89 Sir Tim Wallis Drive), and come up the stairs to the gym door where you will use your FITGym app on your phone or tag to open the door. Outside staffed times, you will have to use your phone or tag at both the building door, and the gym door.
Make sure your app has access to your location, bluetooth and your phone is 'set as primary' - if it's not, see reception for this to be reset.
What equipment do you have?
You can see the equipment in our Gallery
In the gym we have an extensive range of cardio machines, free weights, pin-loaded machines, weighted machines, cable set ups, squat racks, sled track and ladders, wall balls, kettlebells, buso balls, yoga mats, and bands.
In the recovery room, we have infrared saunas, red-light therapy rooms, massage chairs, compression-therapy leg sleeves, reformer pilates, and a metabolic testing machine.
Do you offer tours or walkthroughs for newbies?
We sure do! Once you're signed up and in the app, you can head to Profile > Appointments and book a 45 min Welcome Gym Tour with Chuck. He will show you around the machines and help you get started.
What's the difference between Gym Only and All Access?
The Gym Only membership only allows you to access the Gym. The recovery room is a seperate space and on a Gym Only membership, the door is not able to be opened.
Can I get one-time access to the Recovery Room?
You can. You can buy the Casual Pass - All Access. This will mean you have all access to both the gym and recovery room.
Can I pay for just the Recovery Room without the Gym?
This is not an option, as you have to enter through the gym to get to the Recovery Room. The building door on that side of the building is exit only.
Are there any other perks to a membership?
Yes! We have partnered with local businesses to offer our members discounts just by being a member.
You can see all of the perks available to you here.
I'm under 18, can I join FITGym?
Our minimum age for members is 18. This is for a few different reasons, the main being safety for you. We only allow under 18's to workout in the gym if they are training with one of our personal trainers. If you would like to get in touch with a personal trainer to begin, fill out this form.
Can I pause and restart my membership?Yes you can - email us or head to the gym is staffed hours. We're further developing our app so this will be available for self-manage, but this is still a few weeks away.
You can pause your membership for up to 3 months each year.
Is there a sign up fee?
Yes there is a sign up fee. This fee is $59.00, however $10 of each sign up fee is donated to the charity of your choice from our three options.
MINT Charitable Trust
Based in Wānaka, MINT empowers individuals with intellectual disability and supports families through inclusive, life-changing programmes and services.
Food For Love is a Wānaka based charity who make wholesome nutritious meals and deliver them with love to anyone going through unexpected challenging times.
Love Wānaka Community Fund connects visitors and locals to projects of impact in our region. Raising funds to protect the landscapes, waterways, wildlife and wild places that define our region and keep people coming back time and time again.
After you sign up you'll be redirected to a page to choose, then each month we will make your donation.
Can I bring a friend for free to trial?
Your friend will have to pay a casual rate to enter the gym, but if they decide to sign up, we will refund them their casual rate, or put it towards their sign up fee.
How do I upgrade/downgrade my membership?
Like above, you can do this all through the FITGym app. If you want to use the recovery room for only two weeks, a month etc, you can upgrade your membership, then when you're done, bring it back to Gym Only. You'll be charged on the next cycle.
If I already had an account in the old gym, do I have to pay a new sign up fee?
Yes you will.
If I sign up, cancel and then sign up again in a few months time, will I have to pay the sign up fee again?
Yes you will. You do have the option to pause your membership instead, so you don't need to cancel each time.
I'm a Personal Trainer, looking to use your gym.
Great! We're always happy to hear from personal trainers. Please send us an email at info@fitgymwanaka.co.nz with your details, including your experience, training, and how long you'll be in Wānaka for.
I'm an athlete, content creator, or photographer - can I use your gym in exchange for content/promotion?
We usually don't, but send us your information at fitgymwanaka@gmail.com and we will get back to you.
I'd like to work for FITGym. Do you have any job openings?
We usually post on our social media if there is a role available, so follow there for any updates. However, we have a small operational team so we're rarely looking for new employees.
If you're interested in working for FITGym, please send your resume to info@fitgymwanaka.co.nz
Do you offer a free trial?
We don't, but we're always happy for you to come for a walkthrough to see the space. If you want to get a workout in before signing up, you can buy a Casual Pass, enjoy a workout, and then if you would like to sign up, we will either refund you the casual pass or deduct it from your sign up fee.
Is it a locked-in contract?
It is not locked in, you can cancel anytime for no extra charge. However to cancel, we do require 4-week notice. So you will have to give us a heads up before you want the membership to end.
Do you offer a rate for seniors?
Yes we do - we offer our gold card members a discounted rate. If you are over 65 years young, please see reception about being on the seniors membership.
What non-gym equipment facilities do you have?
In the gym space, we have storage for your bags, work clothes, work boots etc. We have showers, toilets, accessible bathroom and changing/get ready rooms. We have filtered water tap in the Gym and the Recovery Room. We also have two large decks, perfect for stretching or getting some air.
