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We want to offer you the easiest fitness experience - removing barriers and questions, so you can workout without worry. Here's some frequently asked questions which will help you get started with FITGym.

Signing Up

The easiest way to sign up is through the FITGym Wanaka app:
Apple: https://apps.apple.com/us/app/fitgym-wanaka/id6760400808
Android: https://play.google.com/store/apps/details?id=com.gymflow.fitgym.members&pcampaignid=web_share

Once you've downloaded the app:
• Select Buy Membership
• Choose the membership you'd like
• Create your account and add your payment details
• Go to Profile -> Access
• Allow Location and Bluetooth permissions
• Set your phone as your Primary Device

Your phone will then work as your access key for the gym.

Yes and no. If you want to get a workout in before signing up, you can buy a Casual Pass, enjoy a workout, and then if you sign up, we will either refund you the casual pass or deduct it from your sign up fee. You can buy your casual pass online, but for signing up you will have to see us at reception to process the credit manually.

We're always happy for you to come for a walkthrough to see the space during staffed hours.

During staffed hours, you can enter the building doors (89 Sir Tim Wallis Drive), and come up the stairs to the gym door where you will use your FITGym app on your phone or tag to open the door. Outside staffed times, you will have to use your phone or tag at both the building door, and the gym door.
Make sure your app has access to your location, bluetooth and your phone is 'set as primary' - if it's not, see reception for this to be reset.

If you're just popping in during staffed hours for a look, a member of staff is at the reception desk ready to welcome you. If noone is there, please be patient as we might be giving a tour or helping a member. Otherwise you can give us a call on 0221119454 and we'll come open the door for you.

Yes there is a sign up fee. This fee is $59.00, however $10 of each sign up fee is donated to the charity of your choice from our three options.

Dunstan Hospital Foundation

The Dunstan Hospital Foundation Charitable Trust has been established to increase access to quality healthcare for every person in Central Otago, Upper Clutha, and the Lakes District. Community fundraising bridges the gap, ensuring essential services remain local, and that our hospital remains fit for the future

Wanaka Volunteer Fire Brigade

Wanaka Fire Brigade is run by volunteers, that means all members of our brigade dedicate their own time in order to serve this community. They respond to a variety of emergencies in our local area and also offer fire safety advice, training, and support.

Hato Hone St John's Wanaka

Your donation to the Hato Hone St John Wanaka Area Committee supports the important work they do locally to strengthen our community. Your generosity helps them deliver local health and wellbeing programmes and initiatives, while caring for staff, volunteers, resources and facilities in Wanaka.

After you sign up you'll be redirected to a page to choose, or you can click through via your confirmation email. At the end of each month we will make a group donation.

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Memberships

The Gym Only membership only allows you to access the Gym. The recovery room is a seperate space and on a Gym Only membership, the door is not able to be opened.

Absolutely! When you're going through the check out process, it will ask you what date you would like your membership to begin. Keep in mind, if you are purchasing a casual pass, the days purchased are for consecutive use, so make sure you purchase it for the first day you plan to use the gym.

Absolutely! When you are in the process of purchasing your membership, you will have the option to choose what day you'd like this to start.

This is great to pre-purchase your day passes ahead of time, or set a date for your ongoing membership to begin so you don't miss any days in the gym.

Yes! So ensure you're ready to start the days you're purchasing when you start the membership. If you're wanting to get 3 workouts in over 7 days, you need to buy the Week Membership to ensure you have access through the 7 days, not the 3-day pass.

All casual passes use up their days consecutively. You can't choose what days to use your pass.

So if you are visiting for a week and want to work out 3 times over the week, you will need to buy a week's pass unless you plan to workout three days in a row.

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Memberships

Pause / Change / Cancel

In your FITGym App, head to Profile. Next to your Membership Details (where it says Gym Only, All Access or Seniors Membership) you will see three dots.

Click the three dots next to your Membership Details
Select Pause Membership.
Input your Pausing Reason, leave date and return date and select confirm.

You will also see on this screen the amount of days you're able to pause in your 12-month rolling cycle (maximum of 3 months)

You need to provide 1-days notice for pausing (so you can't pause today, but you can tomorrow). The minimum amount of time you can pause for is 1 week.

Any days you have paid for but not yet used will push out your billing cycle when your account is reactivated.

You can do this all through the FITGym app. If you want to use the recovery room for only two weeks, a month etc, you can upgrade your membership, then when you're done, bring it back to Gym Only. You'll be charged on the next cycle.

In your FITGym App, head to Profile. Next to your Membership Details (where it says Gym Only, All Access or Seniors Membership) you will see three dots.

Click the three dots next to your Membership Details
Select Change Membership.
Select the membership you'd like to change to, and the next billing date for the change to take place.

If you'd like to be changed immediately, email us or talk to us at reception and we will do this for you. It will require a fee for the remaining days on your billing cycle.

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Pause / Change / Cancel

Gym & Recovery Room Info

We do not offer classes, no. There's many great gyms in town who do, so we recommend checking them out.

You can see the equipment in our Gallery
In the Gym we have a wide range of cardio equipment including stair climbers, ellipticals, treadmills, and bikes from a variety of brands.

Pin-loaded machines from Technogym and Nautilus including leg extensions, shoulder press, chest press, leg curl, leg press, assisted pull up and many more.

Plate-loaded machines from Nautilus, Technogym, and Plae, including hack squat, bicep curl, shoulder press, hip thrust, smiths machines and many more.

We have 4 main cable systems with two large towers and two smaller towers. These include space for Lat Pulldowns, Rows, Triceps and more.

Functional Training area includes a 17.5m, 3 lane track with sleds, kettlebells, ropes, and plyo boxes. We also have 6 double-sided squat racks with a range of accessories.
We have also created unique Plae systems with squat racks, cables, wall balls, TRX's, kettle bells, sandbags and more for efficient workouts.
To compliment all of this we have a large dumbbell section with weights ranging from 1kg to 75kg.

Please let us know if you're looking for something specific.

In the gym space, we also have a Evolt 360 Body Scanner - great for tracking your weight and body composition.

The recovery room is a great dedicated space which includes:

Two 3-person Infrared sauna's
Four 2-person Infrared sauna's
6 Massage chairs
3 Normatec compression therapy leg sleeves
2 Red Light Therapy panels
5 YourReformer Reformer Pilates + props
Technogym Check Up body scanner

Nothing in the recovery room requires bookings. It is all first in, but please be considerate of others in the space.

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App & Access

Yes. But we have alternatives after you have downloaded it to make use easier.
1. You can buy your membership online via the Sign Up buttons, but after check out you will be prompted to download the FITGym app on to your phone.

2. If you train without a phone, we can give you a FOB key to get in the gym areas. However, if this stops working, it will be a payment issue which you can resolve on your app or at reception.

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Gym & Recovery Room Info

App & Access

Trainers & Staff

Sure can! We have created a beginner-friendly weekly workout plan to get you started in the gym with confidence. You can grab this here, or grab a copy in the gym next time you're in.

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Trainers & Staff

Any other questions? Contact us

MORE INFORMATION

Signing Up

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Memberships

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Pause / Change / Cancel

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Gym & Recovery Room Info

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App & Access

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Trainers & Staff

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